Refund Policy
We strive to leave our customers 100% satisfied with the product they purchase from us. If you are facing any shipping or product problem and are feeling frustrated, send us an email and we will help you immediately.
Please pre-enclose or correct all the details, otherwise the package we sent to you will be returned to us.
RETURN POLICY
Not happy with your order
If you are not satisfied with your purchase, 14 days from the date you receive the product in new condition, without visible wear, you (buyer) will be responsible for paying two shipping costs for returning the item not covered by our warranty against manufacturer's defects and change is not due to our error.
Please note: Shipping costs are not refundable.
It will be 12 hours since the order was received, the order cannot be cancelled, as it will be available to the transport company.
Items damaged or of poorer quality
If your product is defective or not working properly, please let us know. For a faster resolution, please contact us via service@goact.top including a photograph demonstrating the quality or damaged area of the item. The most ideal images are on a flat surface, with tags and errors clearly displayed. We will send replacements to you as soon as we confirm the situation, without needing to return the defective ones. We will use this information to help you with your request and eliminate future errors.
3. Allow customers to request a refund within 14 days (14 days or more) after receipt is received.
4.Customers will be charged only once with no maximum shipping costs (this includes returns); No resupply will be charged to two consumers for the return of the product.
CANCELLATION
Cancel unshipped orders
If you are canceling your order that has not yet been sent, please contact us via e-mail service@goact.top.
For faster resolution, include your order number. Obrigado!
Cancellation of issued order
If you are canceling orders when your package has been sent abroad or on the way to the destination, please contact us and then kindly refuse to oil the package, since we cannot link again at that time. We will not refund your payment after deducting the shipping costs. The refund will be issued as soon as the package begins to be returned.
Guarantees
This warranty covers only manufacturing defects and does not cover:
Damage caused by accident
Inadequate care
Normal wear
Breakage of cores and materials due to exposure to the sun
Post-commercialization modifications
No return/exchange for products exposed to water or oil.
REFUND POLICY
If you find that the product you purchased does not meet the requirements that you initially had in mind, you will have the option to request a refund.
Here are the circumstances under which refunds will be granted:
You can get a full refund
If the product you found to be completely non-functional.
If you do not receive your product within 50 days from the date your order was unsuccessful.
Please note: the refund will be available to you within 3 to 5 business days.
REMITTANCE COSTS
You will be responsible for paying your own shipping costs to return the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
If you are sending an item over €10, consider using a tracked remittance service or purchasing remittance insurance. Obrigado!
DAMAGED ITEM / HIGHEST QUALITY
For faster resolution, please include a photograph that demonstrates the quality or damaged area of the item. The most ideal images are on a flat surface, with tags and errors clearly displayed.
We will use this information to help you with your request and eliminate future errors.
Please submit a ticket to our Support Center.